EXAM 820-605 FORUM | 820-605 DOWNLOAD FREE DUMPS

Exam 820-605 Forum | 820-605 Download Free Dumps

Exam 820-605 Forum | 820-605 Download Free Dumps

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Cisco Customer Success Manager Sample Questions (Q86-Q91):

NEW QUESTION # 86
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

  • A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
  • B. Engage the service delivery manager and request two days of free consultation for the customer
  • C. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
  • D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

Answer: C


NEW QUESTION # 87
Which activity reduces the risk of churn?

  • A. providing a discount on renewal
  • B. educating on product features
  • C. expanding the customer footprint
  • D. lowering the service level

Answer: B


NEW QUESTION # 88
What is the customer success objective of a Quarterly Success Review?

  • A. Introduce new products and services.
  • B. Create a success plan.
  • C. Align work effort to outcomes.
  • D. Evaluate renewal contract.

Answer: C


NEW QUESTION # 89
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

  • A. Re-enforce the time to value of the solution
  • B. Provide the customer with a chargeable deployment service
  • C. Give the customer a discount on a future purchase
  • D. Suggest that the customer replace their existing staff

Answer: A


NEW QUESTION # 90
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:


NEW QUESTION # 91
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